Wine Cellar Delivery

1. Pick up
   Free. Directly at the warehouse after receiving the pickup notice.
2. Door delivery
   Between $250 and $350 depending on the cellar.
3. White glove delivery
   Delivery directly inside your home. A quote will be sent to you after receiving your order.

It is important to report any damage at the time of delivery and note it on the delivery note. Shipping costs will be confirmed by direct contact, either by email or telephone.

Do not hesitate to contact us before finalizing your purchase to receive an estimate of delivery costs.

Other items
Delivery for other items is free from $100 total purchase. The price of delivery for an amount of $99.99 and less will be calculated according to the delivery address.

The fans must cycle on and off to circulate air and maintain the right temperature inside the wine cellar. The fans run through the on and off cycle approximately every 10 seconds. This cycle is normal. Its purpose is to circulate air and ensure continuous operation of the fans. The colder the set temperature, the more the fans will run.

This is normal: slight variations in temperature are necessary for the cellar to work properly. When the cellar starts a defrost cycle, the temperature increases slightly. When the refrigeration system then starts up again, the temperature decreases.

These changes take place over short time periods and their impact is insignificant. They will not affect your wine. Liquids tend to maintain an average temperature, based on the principles of physics. For example, if a pool is 80 °F and the outdoor temperature drops to 65 °F one night, the temperature of the water will not decrease so dramatically. In the morning, it may be at 77 °F.

Adjust the front screw feet until the door is level with the rest of the wine cellar. Check the gasket (seal) on the door. You may need to adjust the temperature in your room. Limit the number of times you open the door.

Check that the drain is in place on the drip tray at the back of the cellar, where the compressor is located. If it is, you may need to sponge up excess water during very humid weather.

Check that the drain is in place on the drip tray at the back of the cellar, where the compressor is located. If it is, you may need to sponge up excess water during very humid weather.

This is normal. The thermostat will perform an automatic defrost occasionally. If ice has formed, the door was probably not closed properly. If it was closed properly, there is a refrigeration issue.

Locate where the noise is coming from. The refrigerant may make a rattling sound. This is normal. At the end of each cycle, you may hear the gurgling of fluid flowing through the coils. This is also normal. As the interior walls expand and contract, they may cause creaking or clacking sounds. If the sound appears to come from another source, adjust the screw feet at the front of the wine cellar until it is level.

Check that the door is closed properly. Place a separate thermometer inside the unit to check that the cellar’s thermostat matches the reading on your thermometer. If the temperatures are different, you need to recalibrate your unit. Refer to your manual for more information.

This can happen in very humid weather, especially in summer.

This can happen in very humid weather, especially in summer.

This is probably because the bolt is not lined up with the L-shaped piece.
Make sure that the door is level and that the upper and lower hooks close properly around the stop at the top and bottom. Also make sure that the racks are installed properly, and that the wine cellar is level.

The handle (lock) is probably not in its notch. Or, the bolt may not be aligned with the L-shaped piece. Make sure that the door is fully level with the rest of the wine cellar.

Adjust the front screw feet until the door is level with the rest of the wine cellar.

Adjust the screw feet at the front of the unit to make the two doors line up.

Make sure the doors are aligned with one another and level with the rest of the cellar unit.

Make sure that the electrical circuit has power. The wine cellar should be the only appliance plugged into the outlet. It is recommended to have a 15-amp circuit dedicated exclusively to powering the cellar unit.

The temperature in the room may be higher than normal, or the cellar may be at full capacity. Check that the cellar door closes correctly, that the temperature is set correctly, and that the door gasket (seal) is in good condition.

Adjust the screw feet at the front of the wine cellar until it is level.

If error code E1 or E2 is shown, the temperature sensor in the upper zone is defective. Error code E3 or E4 indicates that the sensor in the lower zone is the issue.

In order to circulate the air and maintain the proper temperature within the cellar unit, the fan must carry out its on/off cycle when the compressor is not running. The fan cycles on and off every 10 seconds or so, while the compressor is not running. This is called semi-speed status. This cycle is normal. Its purpose is to circulate air and ensure continuous operation of the fan. If the fan stops completely without finishing the cycle, this means it is not working.