FAQ

On this page, you’ll find the solutions to most common problems.
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Sobra

The temperature on my Sobra unit varies by 3-4 degrees frequently. Is this normal?

The temperature may differ inside between what has been set and what is on the screen because the sensor (which indicates the temperature) is next to the fan mechanism in the bottom, in the coolest part of the wine cooler. The fan propels fresh air always at the same temperature on the sensor. What makes it possible for the temperature to vary is the frequency to which the ventilator pushes the air in the wine cooler. In the 2/3 of the top shelves, the temperature is really what has been requested (may vary from 1 or 2 degrees).

With an ambient temperature lower that 21 degrees, the set temperature may not be reached. If you haven’t place bottles inside, we suggest putting a minimum of 30% of the capacity. Without bottles, the fan takes the air already cold inside the wine cooler and cools it again. With bottles, the cold air coming from the fan moves around the bottles and loses its coldness before being cooled again by the fan.

We suggest you place the red wines in the top shelves of the wine cooler and the whites on the bottom shelves. The ideal temperature for red wines conservation is between 10 and 14 degrees; it’s the temperature in the bottom of the cellar.

The control panel on my Sobra unit doesn’t seem to work. What should I do?

This unit’s control panel has an auto lock feature that prevents tampering with temperature or power settings. This feature activates automatically 12 seconds after the last push of a button on the control panel.

To unlock the control panel, press and hold the UP and DOWN buttons for 3 seconds. The control panel will beep and the light will blink once, meaning the control panel has been activated and new settings can now be entered.

To turn the inside light ON or OFF, push the light button. If left on, the inside light will turn off automatically after 10 minutes. You’ll need to push the light button again to turn it back on (after unlocking the control panel).

The fans are running constantly. Is it normal?

In order to circulate air and maintain the set temperature inside the cellar the fan must cycle on and off. The fan will cycle ON and OFF every 10 seconds. This cycle is normal and is meant to circulate air as well as ensure the continued operational status of the fan. If the fan stops completely and does not complete its cycle the fan is non-operational. At lower temperatures, the fan will have to work more often.

OTHER COLLECTIONS

The cellar temperature seems to vary by 3 or 4 degrees frequently.

This is normal: small differences in temperature are necessary for the unit to work properly. When the cellar initiate a defrost cycle, the temperature rises slightly. When the cooling system resumes working, the temperature cools down.

Such changes happen over a short time and their influence is too minimal to affect wine preservation. Liquid tends to keep an average temperature by physical law. For example, if a swimming pool’s temperature is at 80°F and, one night, outside temperature drops to 65°F, the water temperature will not drop as much. In the morning, it might only be at 77°F.

The cellar is working, but isn’t cold enough (or not cold at all).

Adjust the front glide feet until the door is levelled with the cellar. Check the door seals. The room may require a colder setting. Try not to open the door too often.

Water has accumulated on the floor.

Make sure the drain leading from inside the unit to the back evaporation pan is properly in place. If so, during humid times, you may need to remove excess water with a sponge.

Water has appeared in the back of the cellar.

Make sure the drain leading from inside the unit to the back evaporation pan is properly in place. If so, during humid times, you may need to remove excess water with a sponge.

Ice has formed on the evaporator unit, inside the cellar.

Check whether the seal on the door is tight (closes well). Faulty seals can result in heat entering the wine cellar and causing ice to form. If the seal is tight, there may be a problem with the cooling device.

The cellar is noisy.

Find where the noise is coming from. A crackling sound might be caused by the cooling fluid, which is normal. At the end of each cycle, you might hear a bubbly noise coming from the fluid circulating in the pipes, which is normal. The interior walls contracting and expanding may also cause clicking or cracking sounds. If the noise seems to come from elsewhere, adjust the front glide feet until the unit is levelled.

The cellar never seems to stop: the unit is always on.

Make sure the door is closed properly. Add a separate thermometer inside the cellar to see if the cellar thermostat indicates the same temperature. If the results are different, recalibrate the unit. Check the instruction manual.

Mist has appeared between the thermal window panes.

During highly humid times, especially during summer, this can happen.

Mist has appeared on the cellar outside panels.

During highly humid times, especially during summer, this can happen.

Mist has appeared inside the thermal window panes.

The window panes need to be replaced.

The cellar door opens by itself.

Make sure the lock is properly aligned with the L-shaped piece. Make sure the door is levelled, and that the top and bottom hooks align with the top and bottom stops. Make sure that shelves are properly installed and that the cellar is levelled.

I turn the key, but my cellar still do not lock.

Make sure the lock is properly aligned with the L-shaped piece. Make sure the door is levelled with the cellar.

The door isn’t levelled with the case.

Adjust the front glide feet so that the door is levelled with the cellar.

The two cellar doors aren’t aligned.

Adjust the front glide feet so that the two doors are properly aligned.

The lock system isn’t working properly.

Make sure the doors are aligned with each other and levelled with the cellar.

Nothing works.

Make sure there is power running from your circuit. Also, your wine cellar should be the only device plugged into your socket. We recommend dedicating a 15-amp circuit solely to powering the cellar.

The cellar starts and stops frequently.

The room may be hotter than normal, or the cellar may have reached full capacity. Make sure that the cellar door is closing properly, that the thermostat is set properly, and that the door seal is in good condition.

The cellar vibrates.

Adjust the front glide feet so that the cellar is levelled.

The cellar displays an E1, E2, E3, or E4 error code.

An E1 or E2 error code means the temperature sensor of the upper zone is not working properly. An E3 or E4 error code means the temperature sensor of the lower zone is not working properly.

The fan is running constantly. Is it normal?

In order to circulate air while maintaining the set temperature inside the cellar the fan must cycle on and off even when the compressor is off. The fan will cycle ON and OFF while the compressor is off every 10 seconds; this is called “Semi-speed status”. This cycle is normal and meant both to circulate air as well as to ensure the continued operational status of the fan. If the fan stops completely and does not complete its cycle the fan is non-operational.